iGaming - Client Relations & Customer Experience Specialist

  Jersey City, NJ
  Posted/Updated: 01/06/22

Job Summary

conduet® was created with the client first mentality that is currently lacking within the online gaming space. We offer a wide array of service solutions for online gaming operators to help improve their platforms, with innovative technology and proven market tactics. The client experience means everything in online gaming and conduet® helps bring that positive touchpoint to multitude of operators.


We are currently looking to hire Client Relations & Customer Experience Specialists who pride themselves on their excellent interpersonal skills and ability to troubleshoot and covert users to each platform we service.


In this role, your focus will include areas of the Customer Service and Customer Experience, including, but not limited to: assisting clients with each platform we service, troubleshooting client difficulties and creating a strong initial relationship with clients.


In this role you will be expected to take what you learn from daily support interactions and translate that into a better the customer experience. We are looking for team members that are comfortable working across various departments and aren’t afraid to share their thoughts and ideas.


Responsibilities include but are not limited to:

  • Strong knowledge of a multitude of sport & sport business
  • Ability to quickly decipher sports statistics and information
  • Basic knowledge of wagering and the overall industry is a plus
  • Ability to make a wide range of calls to a variety of clients
  • Converting users who may have had bad experiences
  • Converting users who have not been able to deposit or bet
  • Ability to rectify relations with users
  • Adept at high pressure service situations
  • Ability to provide a high-quality initial experience to the user
  • Ability to problem solve and react to clients needs on the fly
  • Follow Outbound Call Workflow guidelines
  • Willingness to work a variety of days and hours
  • 7-day schedule (Mon-Sun), multiple shifts available (Morning & Evening)
  • Strong phone support skills
  • Follow call workflow/scripts
  • Ability to translate instructions to the user in a way that is actionable for them
  • Provide world-class, personalized customer service and build rapport/relationship across every customer touchpoint
  • Adept to high pressure, fast moving situations
  • Ability to react and solve to client needs on the fly
  • Ability to quickly retain complex state by state processes and information

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