Box Office Associate

  Professional Hockey Team
  Southeast Region
  Sports Services
  Posted/Updated: 03/11/21

Job Summary

 

 
Job Summary:
 
 
Responsible for selling tickets, distributing tickets, and providing excellent customer service to guests. Requires proper handling of cash and credit card transactions. This role requires availability on nights and weekends.

 
Essential Functions:

  • Assist in processing all concert/event/hockey orders including internal, groups, and premium.

  • Understand and adhere to all policies and procedures in relation to processing internal, group, and premium sales orders.

  • Establish and maintain a professional working relationship with all levels of arena staff and clients.

  • Provide excellent customer service to all clients and customers.

  • Other duties as assigned by Management. 

 
Qualifications:

  • Minimum of one-year Box Office experience preferred.

  • Requires proven customer service abilities, experience with computer processing.

  • Experience working with cash and cash handling procedures.

  • Strong attention to detail, excellent communication skills, extensive customer service skills.

  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.

  • Knowledge of Microsoft Excel, Word and database software. Knowledge of the Ticketmaster Classic preferred, but not required. 

     

 


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