Premium Experience Ambassador (Part-Time)

  Sports & Entertainment
  Nationwide
  Sports Services
  Posted/Updated: 08/06/21

Job Summary

The Premium Experience Ambassador Team is responsible for providing world-class service at all Bankers Life Fieldhouse events. The primary focus of our Premium Experience Ambassadors is to elevate the guest experience by providing customized service to our Premium Ticket Holders, VIP guests, and all other fans as needed. In this role, you may also be tasked with elevating the overall guest experience through in-event utilization and fulfillment of unique experiences offered.  

 

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Assist the Premium Experience team in the planning and execution of all NBA Team and Fever home games, concerts, and other events for all premium areas of Bankers Life Fieldhouse.
  • Maintain elevated levels of experience as the first points of contact in our newly renovated club and premium spaces.
  • Develop strong client relationships with premium season ticket account holders through in-event communication and customer service assistance. 
  • Demonstrate strong communication skills with Bankers Life Fieldhouse building partners and divisions when delivering guest experiences or resolving complaints. 
  • Maintain a professional, clean, and organized disposition and work environment while also adhering to the ELEVATE Guest Experience Standards. 
  • Be punctual and present for each work shift in appropriate professional attire as specified during training.

 
QUALIFICATION REQUIREMENTS: 

 

  • Outgoing and personable demeanor with the ability to proactively speak with guests and make them feel welcome and valued.
  • Strong verbal and written communication skills with an emphasis on business writing skills. 
  • Ability to work independently and collaborate with others without supervision, be self-directed, and demonstrate initiative. 
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships. 
  • Display good judgment and quick decision-making skills. 
  • Availability and willingness to work extended hours (including nights, holidays, weekend, and on-call) and a flexible scheduled based on the changing priorities and needs of the department.

 



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