Fan Experience Training Coordinator

  MLB Franchise
  Southeast Region
  Sports Services
  Posted/Updated: 11/17/21

Job Summary

The MLB Team are seeking a Coordinator, Fan Experience Training  who will assist in providing an outstanding experience for all guests attending events. Primary responsibilities will include develop and delivering training to all front-line staff, creating and operating unique fan interactive activities and ensuring all fans receive an outstanding experience.
 

 Responsibilities:
  • Create quality standards of service across all departments

  • Supervise Wheelchair transports and ensure we follow ADA law

  • Book a variety of entertainment for spaces throughout the stadium

  • Organize and implement secret shopper program
  • Coordinate responses for fan feedback

  • Supervise the Fan Experience elements for non-baseball events including: Enchant, Graduation, Gymnastics, etc.

  • Development and coordination of stadium tours program 

  • Manage alcoves and development of interactive areas

  • Coordinate other operational tasks as assigned

 
 The ideal candidate will have the following qualifications: 

  • Bachelor’s Degree required

  • 1-3 years of experience in planning and executing events

  • 1-3 years of management or training experience over front-line staff
  • Experience managing and analyzing data

  • Familiarity with learning management systems (LMS)

  • Ability to work extended hours including nights, weekends, holidays         



 


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