Representative of Fan Engagement

  MLB Franchise
  Northeast Region
  Sports Services
  Posted/Updated: 11/17/21

Job Summary

 
Fan Engagement Representatives handle incoming calls, emails, and chats with fans and ticket holders.  They will serve as good ambassadors for the team brand while maximizing all revenue opportunities and providing positive interactions with all fans. 


 
 Essential Duties and Responsibilities: 

  • Provide exceptional customer service to all customers

  • Responsible for assisting in all areas of the Ticketing and Fan Services department including: ticketing operations, box office operations, and gameday fan engagement opportunities
  • Take the lead on printing and mailing ticket orders when applicable

  • Assist fans with setting up Scoreboard Surprise Messages and Bird Visits

  • Other duties as assigned by the Manager, Ticket Services

 
Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Strong, confident communication skills including the ability to write clearly and effectively 

  • Highly motivated and excellent attention to detail

  • Provide strong and respectful customer service skills at all times

  • Previous knowledge of ticket services and software experience preferred

  • Ability to work irregular/extended hours, including nights, weekends and holidays as needed. 

  • Ability to use time efficiently

  • Must demonstrate ability to be resourceful and dependable

  • Strong computer skills including Microsoft Word and Excel

  • Familiarity with baseball and the MLB Team  

 

 


How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 720 jobs in the sports industry - Cancel anytime

Payment Details

*By joining JobsInSports.com, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.
Advertisement

Similar Jobs

Fan Engagement Representative
  MLB Franchise
  Northeast Region
  Sports Services
  Posted/Updated: 11/05/21
Pro Scouting Analyst Fellowship
  Professional Baseball
  Northeast Region
  Sports Services
  Posted/Updated: 11/03/21
Player Education Coordinator
  Professional Baseball
  Northeast Region
  Sports Services
  Posted/Updated: 10/15/21
Communications Specialist
  University (MD)
  Northeast Region
  Sports Services
  Posted/Updated: 10/11/21
Aquatics Specialist
  Private College
  Northeast Region
  Sports Services
  Posted/Updated: 11/17/21

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!