Ticketing Representative - Temp

  Sports Facility (AZ)
  West Region
  Sports Services
  Posted/Updated: 11/23/21

Job Summary


This role’s main objective is to provide excellent customer service and support regarding all things ticketing.
 

Job Relationships:
Reports directly to: Director of Ticket Operations
 
 

Essential duties and responsibilities: 

 

  •  Help customers with any issues regarding their order 

  • Review transactional data to assist in fraud prevention

  • Prospect potential members through walk-up tickets sales or over-the-phone ordering 

  • Fulfill internal ticket orders in organized and efficient manner 

  • Work with related departments to improve communication and improve the fan experience 

  • Enter client data into Paciolan throughout the sales process to aid in information sharing between sales and service

  • Represent organization at various events 

  • Facilitate special projects and additional duties as assigned Requirement: 

  • Strong customer service and interpersonal skills 

  • Organized, detail oriented and ability to multi-task 


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