IT Intern

Job Summary

• Responding to and handling the organization's Help Desk requests to completion


• Backup, image, and setup new computers 


• Troubleshoot hardware and software for endpoints including computers, printers, cellular devices, and tablets


• Unlocking user accounts and resetting passwords 


• Add/Change cell phones and plans for company employees


• Assist users with meeting room setup


• Maintain a clean and organized workspace


• Other Duties as assigned

• Experience working with Microsoft Office 365


• Technical experience supporting Microsoft Windows 10 and macOS 10.14


• Ability to troubleshoot printer problems 


• Basic knowledge of PC Hardware and troubleshooting hardware failures


• Experience using the Microsoft Management Console, and Active Directory Users and Computers plug-in


• Be able to lift at least 25 pounds 


• Be detail oriented and have good communication skills


• Have good documentation skills and the ability to create documentation when needed


• Basic knowledge of computer networks (TCP/IP, DHCP, DNS) and Wi-Fi