IT Intern

  NFL Franchise
  Central Region
  Sports Internship
  Posted/Updated: 07/28/20

Job Summary

Duties and Responsibilities

  • Responding to and handling the organization's Help Desk requests to completion

  • Backup, image, and setup new computers 

  • Troubleshoot hardware and software for endpoints including computers, printers, cellular devices, and tablets

  • Unlocking user accounts and resetting passwords 

  • Add/Change cell phones and plans for company employees

  • Assist users with meeting room setup

  • Maintain a clean and organized workspace

  • Other Duties as assigned

Knowledge and Required Skills

  • Experience working with Microsoft Office 365

  • Technical experience supporting Microsoft Windows 10 and macOS 10.14

  • Ability to troubleshoot printer problems 

  • Basic knowledge of PC Hardware and troubleshooting hardware failures

  • Experience using the Microsoft Management Console, and Active Directory Users and Computers plug-in

  • Be able to lift at least 25 pounds 

  • Be detail oriented and have good communication skills

  • Have good documentation skills and the ability to create documentation when needed

  • Basic knowledge of computer networks (TCP/IP, DHCP, DNS) and Wi-Fi


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