Account Executive, Premium Services
Hockey Club
Southeast Region
Sales
Posted/Updated: 04/16/19
Southeast Region
Sales
Posted/Updated: 04/16/19
Job Summary
JOB SUMMARY: The Premium Services Account Executive is directly responsible for all revenue goals associated with an assigned account base of existing premium ticket holders and annual suite owners, focusing on renewals and retention, referrals, add-ons, and upgrades. The Premium Service Account Executive will focus on creating relationships with assigned account base by being pro-active to anticipate client needs.
JOB DESCRIPTION/REQUIREMENTS:
- Meet and exceed retention and associated revenue goals with assigned account base.
- Build strong relationships with assigned Premium Ticket Holder and Suite Owner base through pro-active communication, including seat/suite visits, phone calls, emails and other communication channels.
- Responsible for the selling of upgrades, add-ons, and referrals.
- Respond and resolve all customer requests, concerns and inquiries from assigned base.
- Meet and exceed assigned service levels and standards.
- Manage the sales initiatives calendar.
- Assist with special events for premium clientele such as networking/social events, meet & greets, etc. Includes handling set up, creative briefs, email blast request, form stack, mailing invitations and tracking RSVP ’s.
- Work closely with Ticket Sales, Marketing, Community Relations, Arena Staff, Game Operations, Building Operations, PR and Sponsorship to execute integrated programs.
- Assist in the creation of new benefits and service initiatives for premium clients• Responsible for assisting with the coordination of the invoicing for payments and contracts for renewals.
- Other duties as assigned.
QUALIFICATIONS:
- BA in Business and two years ticket sales &/or service experience preferred
- Strong work ethic and a desire to build a career in professional sports
- Knowledge of Archtics, Microsoft Word, Excel, and PowerPoint preferred
- Excellent Communication Skills and relationship builder
- Key client interactive skills, problem solver, creative, attention to detail
- Natural proactive approach and positive attitude, team orientated and self-motivated
- Must be able to work nights, weekends and holidays
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