CRM & Database Analyst

Job Summary

• Uses data and science to inform effective business decision


• Wants to create a business intelligence program from the very beginning?


• Defines and executes data strategies in support of new business opportunities?


• Leverages data sciences and predictive analytics to identify opportunities for future growth?


• Understands the need to partner with (and support) non-revenue-generating departments?


• Consistently prioritizes projects, meetings and fast-changing schedules while remaining productive and professional?   


• Enjoys being challenged and has a desire to develop innovative, positive outcomes? 


• Is agile and able to respond effectively to the rapidly changing needs of a fast-paced / high-growth organization?


• Works well within in a collaborative, team-driven, and goal-based environment? 

• Be responsible the management of the clubs CRM and data warehouse


• Analyze customer database and segment into meaningful clusters that allow differentiation in communications within marketing and sales outreach 


• Identify sales leads, develop campaign strategies, and work closely with the sales team to monitor follow up and evaluate success


• Produce and adjust Tableau reports that support various departments


• Fully understand the data structure to help support internal reporting needs


• Run ad-hoc data analysis as necessary


• Provide training on Salesforce/KORE CRM modules, as well as day-to-day troubleshooting.

• A passion for and track record of strong analytical skills with the ability to collect, organize, analyze, and disseminate data in a succinct manner


• Experience collaborating with other departments and a demonstrated ability to identify and resourcefully meet their diverse needs


• Demonstrated analytic experience with a proven record of providing relevant, functional strategic insights


• High proficiency in Excel. 


• Demonstrated proficiency with data querying and coding languages; JavaScript, Angular, SQL, and Python preferred.  Familiarity with the extract, transform and load (ETL) process – even better. 


• Proficiency in Microsoft applications and CRM systems specifically SalesForce, Microsoft Dynamics, Zoho or similar


• Experience and familiarity with a CRM Implementation Partner such as KORE or Stone Timber River


• Proficiency with a business intelligence reporting and data visualization tool including Tableau, SAS VA, Power BI or similar


• Experience and familiarity with an email service provider like SalesForce Marketing Cloud, Oracle Eloqua, IBM Marketing Cloud or similar


• Experience and familiarity with relational database management systems such as Microsoft SQL Server, SAS Enterprise Guide or similar


• Ability to work independently, self-motivate and discover new possibilities


• A commitment to diversity and inclusion both internally and externally 


• English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages – even better


• An outstanding work ethic and attention to detail


• Bachelor’s Degree in Economics, Statistics, Computer Science, Management information Systems or related technical field required.