Ticket Sales Coordinator

Job Summary

• Generate daily sales reports, call reports, unpaid account report, and update sales board to provide to management


• Oversee and train interns and new employees on ticketing system and department processes and procedures


• Work with the Vice President of Sales and Service and the Director of Client Retention to plan events for season ticket members, premium clients, new sales prospects and group influencers


• Coordinate/administer sales department needs to include ticket requests, time off, and purchase orders


• Assist with walk-throughs of the premium seating areas to ensure a quality product for all clients


• Maintain schedule for exclusive fan experiences such as player meet-and-greets, penalty box visits, Zamboni rides and other interactive activities


• Plan and execute suite theme nights and gifting


• Order all necessary collateral for ticket and premium sales


• Manage and coordinate repair, maintenance schedules and monthly checks for suite accounts


• Respond to fan inquiries via email


• Process ticket orders in the ticketing system when necessary


• Coordinate all department mailings


• Coordinate game day responsibilities


• Act as liaison between Ticket Sales and all other departments


• All other duties as assigned

• Bachelor’s degree in business or related field


• Minimum (2) years of progressively responsible and relevant experience in sales, customer service and event planning


• Strong computer, verbal, and writing skills 


• Proficiency in Microsoft Excel and Word


• Ability to take direction from multiple individuals and prioritize responsibilities 


• Excellent organizational skills, data management, analytical, and interpersonal skills


• Sales/customer service background is a plus


• Knowledge of Archtics and Microsoft Dynamics CRM a plus

• Office Environment 


• Irregular and extended hours including nights, weekends, and holidays