Catering Administrative Assistant

Job Summary

• Act as a point of contact between the Catering Leadership Team and our internal/external clients 


• Drive timely and consistent communication with all critical parties


• Assist with client calls and event billing
  
  
  • Ensure quality hospitality and customer service through large volumes of phone calls and e-mails regarding food and beverage inquiries. 
  
  
  • Prepare and track the distribution of receipts, invoices, and/or refund transaction documents on a weekly basis, or as needed. 
  
  
  • Address and resolve all declined credit card transactions until the charge has been successfully placed.
  
  


• Assist with updates to computer software with the appropriate menu selections, item descriptions, pricing...


• Have knowledge of all menus, items, ingredients, and presentations


• Handle requests and queries for the catering operations, staff, clients, etc…appropriately


• Maintain meeting schedules and provide reminders 


• Assist in sales/operational duties as assigned by Catering leadership team 


• Track department and event related expenses timely and accurately 


• Establish and ensure the ongoing maintenance of a filing system for all pertinent event and department information


• Create reports and update internal databases 


• Facilitate internal communication to staff


• Support the Catering team, as well as, Food and Beverage Department initiatives 


• Data entry in as needed 


• Other Job Responsibilities as assigned 

• Communication Proficiency.


• Ethical Conduct.


• Strategic Thinking.


• Problem Solving/Analysis.


• Leadership.