Guest Services Manager

  Soccer Team
  Central Region
  Posted/Updated: 09/16/20

Job Summary

Are You Someone That:

  • Has a positive attitude, strong work ethic and passion for flawless execution?

  • Feels a sense of pride and accomplishment in successfully executing a well-organized, well-coordinated event?

  • Is ready to directly supervise tasks while also actively contributing to help complete the necessary tasks in a timely fashion? 

  • Promotes a culture of high performance and continuous improvement that values learning and quality?

  • Is motivated by understanding a client’s needs and crafting creative solutions to meet those needs?

  • Works well within in a collaborative, team-driven, and goal-based environment? 

You Will:

  • Hire, train, manage and motivate all Event Staff; and 

  • Work closely with Director of Safety and Security to create staffing plans for each event; and

  • Serve as a liaison with visiting team supporters to coordinate pre-match, in-match, and post-match logistics as it pertains to parking, entry, and egress; and

  • Provide a high level of guest services during all events. This position will serve as the primary contact and interface with fans; and

  • Create and distribute event preparation materials as it relates to checklists, timing, room assignments, maps, and any other items with fan relations; and
  • Process payroll for Event staff. Closely monitor to ensure adhere to budget and bring attention to excessive hours; and 

  • Prepare annual operating budget and provide department specific budget materials for event pro formas; and 

  • Oversee the advancing and communicating of event information to the appropriate departments and staff; and

  • Create, implement, and monitor an incentive program for Event Staff; and

  • Develop, produce, and maintain various staff training documents, including Match Day and Premium Event Staff manuals and other event information documents; and

  • Create an efficient process for staff check-in/out as it pertains to control, throughput, uniforms, radios, and other equipment; and

  • Maintain and manage uniforms for all Event Staff.  This includes distribution, collection, laundering as necessary; and

  • Coordinate training opportunities, tabletop exercises, discussion-based simulations, etc. to educate staff and enhance operations.

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