Manager of Premium Member Experience

Job Summary

Professional Football Team is seeking a Manager of Premium Member Experience to join its operation.

Job Responsibilities:

• Recruit, hire, manage, and mentor a staff of two or more Premium Member Experience Specialists 
• Serve as the primary liaison to the Premium Member Experience Team
• Oversee all Suite Member accounts, events and communication from and administrative perspective 
• Assist Management in all aspects of selling, servicing, and renewing Premium Season Ticket and Suite account
• Establish, implement, and execute plans to improve retention efforts
• Enhance perceived value proposition of all  Premium clients
• Assist in creating and maintaining all Premium Seat and Suite Ticket collateral
• Coordinate, plan and implement all Premium Membership events 
• Develop and maintain positive working relationships with all team partners and vendors (such as ASM Global and Delaware North) and guaranteeing support and attention to detail
• Serve as liaison to outside organizations, sponsors & other persons related to our events
• Coordinate office visits to clients
• Responsible for overseeing premium gifting and gift activations and deliveries
• Participate in focus groups by attending conferences and researching current trends for future event retention initiatives
• Collect data and follow up with Premium Season Ticket and Suite Members regarding their game day experience 
• Assist with soliciting sponsors, restaurants, businesses, hotels, retail stores, audio-visual equipment, decorations, and ground transportation to coordinate all aspects of their participation in our events
• Manage areas on game days & non-team events, inclusive of: managing all complaints, resolving issues, visiting clients and creating a fun atmosphere for them and their guests, etc. 
• Identify and implement value added items, such as trade deals to increase benefits
• Work with the Marketing team on premium seat and suite ticketing assets
• Perform other duties as assigned by the Director of Member Experience and
• Retention and other Ticketing leadership personnel 
• Assist with Premium Seat and Suite client and sales events, inclusive of budget creation and tracking and reporting
• Provide recommendations on administrative policies and procedures affecting department
• Create and post accurate information regarding the membership events
• Update and monitor the pertinent information on our Team and Bold Events websites