MVPindex Customer Success Intern Fall 2021- Remote/Virtual

Job Summary

Headquartered in the heart of Austin, Texas, MVP is the emerging standard global brands use to value their sports and entertainment sponsorships and understand who engages with, or purchases, their products. Our clients — Fortune 500 brands, professional teams, global agencies, and media — use MVP as the standard for benchmarking sponsorship performance, understanding audiences, and deciding where and how to run campaigns.

We are looking for a Customer Success Intern to work alongside the Strategic Customer Success Team in managing and supporting the professional sports portfolio of customers. This is a hands-on role learning the MVP platform while developing insights that can be shared with customers. 

This unpaid, Fall internship will entail twenty (20) to thirty (30) hours of remote/virtual work per week during the months of September, October, November and December 2021.

Responsibilities:

• Learn about the sports sponsorship industry and media measurement valuation practices
• Leverage the media measurement data in the MVP platform that drive the most value for corporate partners and translate into actionable insights
• Work closely with Strategic Customer Success Managers to develop and iterate on success plans for professional sports customers with defined KPIs, strategic enablement, stakeholder progress updates
• Research and develop use cases for the platform that can be utilized across multiple customer segments
• Gain experience in building partnership briefings with insights, learnings and outcomes tracking
• Provide ideas and feedback to help continuously improve our team’s processes

 Skills/Experience:

• Must have completed at least two years of an undergraduate program at an accredited college or university
• Capability to extract insights from data and draw appropriate conclusions, then effectively translate those conclusions 
• Proficiency with the Microsoft Office (Excel) and Google suite of applications
• Understanding of Sports Information and/or Sports Marketing and sponsorship preferred
• Strong analytical and quantitative skills
• Ability to work in an autonomous, fast-paced environment 
• Excellent time management skills and an energetic get-it-done attitude

It’s a Plus If You Have:

• Understanding of digital technologies or social media management
• Experience in sports marketing or information with a team or agency