Manager, Ticket Sales & Service

Job Summary

• Managers of Ticket Sales & Services aim to build strong pipelines of new prospects through research and promotion of ROC Ventures ticketing offerings using a variety of techniques.
   

• Sell Season Tickets, Corporate Packages, Partial Plans, Group Tickets and other Ticket Products for our clients


•  Effectively leverage best practices to close deals


•  Renew season tickets, partial plans and group ticket accounts


•  Aggressively prospect both leads received and ROC Ventures contact database via cold calling to generate sales


• Effectively utilize Internet and other resources to reach and identify prospects for contact


• Obtain referrals from market sources to build pipeline of prospects


• Build and manage prospect database, keeping accurate record and notes of contact information and prospect activity


• Follow-up with leadership on status of calls and produce related reports


• Coordinate meeting follow-up activities with leadership (such as phone calls, mailings, etc.)


• Develop and execute next-step prospect strategies


• Act as key resource and respond effectively to pre-sale questions of prospects and/or internal staff to move the sales process forward


• Participate in market analysis to determine general prospect needs and competitive positioning


• Stay current on market conditions and needs, and competitor strategies, goals, and approaches


• Coordinate on-site fan experiences, concession needs and box office ticket updates with client

• Bachelor’s degree or equivalent preferred


• 0-3 years successful outbound calling/telesales/telemarketing experience in consultative business to business sales, with the ability to converse with prospects at all levels, including the executive or owner level


• Strong verbal communication, networking and relationship building skills required to achieve new business goals


• Ability to work independently in a fast-paced, changing environment to prospect and develop new business


• Basic understanding of technology systems and Internet applications as well as CRM systems


• Working knowledge and understanding of Microsoft Word, PowerPoint, Excel, etc.


• Experience in Archtics, Tickets.com and other ticketing systems a plus


• Strong organizational skills


• Hunter mindset