Part-time Ticketing Service Specialist

  Sports Facility
  Central Region
  Sports Services
  Posted/Updated: 11/16/21

Job Summary

The Ticketing Service Specialist is a part-time, event-based position that is responsible for ticket sales and guest services for shows or events. The amount of hours an employee will work is dependent on the venue's event schedule.


  • Opens and or closes ticket window as required.

  • Deal knowledgeably, pleasantly, and professionally with the general public on the telephone and in person.

  • Collect proper amount for purchase of tickets/coupons as well as issue proper number of tickets/coupons and correct change with efficiency and accuracy.

  • Knows, understands, and informs customers of the refund/exchange policy.

  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

  • Maintains knowledge of all event information and seating charts.

  • Stays familiar with all paperwork and documents used in the Box Office.  Fill them out properly and completely.  This includes balance sheets, accessible order forms, mailing list forms, etc.

  • Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

  • Files various records and reports. Performs related clerical work as assigned.

  • Maintains knowledge on venue/event directions, locations, and information.

  • Other duties as assigned by the Senior Box Office Manager/Assistant Manager.


  • High school diploma or general education degree (GED)

  • A minimum of 1 year money handling experience.

  • A minimum of 1 year of customer service experience.

  • Ability to count money, make change accurately.
  • Strong customer service skills.

  • Proficiency using Microsoft Office Products (Word, Excel, PowerPoint, and Outlook) and ticketing systems.

  • Bi-lingual (English & Spanish) preferred

  • Flexibility to work nights, weekend and holidays, required.


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