Premium Seating Coordinator
Sports Organization (TX)
Central Region
Sports Services
Posted/Updated: 03/05/21
Central Region
Sports Services
Posted/Updated: 03/05/21
Job Summary
Job Description:
The Premium Services Coordinator is responsible for supporting sales efforts, servicing existing clients and ensuring a high renewal rate of club seating and suite accounts.
Essential Duties (include, but are not limited to the following):
- Cultivate, manage and build client relationships to deliver excellent customer service and value to our clients
- Foster positive working relationships with various other departments (Ticketing, Food & Beverage, Maintenance, etc.) who contribute to the operation of the premium department
- Support management staff by creating and managing transaction paperwork such as contracts, amendments, invoices and payment plans for new and renewing premium accounts
- Assist in the renewal of all premium seat holder contracts
- Maintain up-to-date knowledge and effectively communicate all complex happenings, events and premium seat holder benefits relevant to assigned account base
- Respond to email and telephone inquiries from assigned premium seating clientele
- Handle all ticketing of assigned clientele, coordinate will call for premium seating
- Coordinate parking, custodial and other client needs
- Be available to work all event days
- Act as point of contact strategically visiting premium seat holders during games, concerts and events
- Perform other duties as assigned
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